Terms of service

These terms apply to interpreting and translation services provided by QMG Language Services, a trade name of Quisqueya Marketing Group LLC ("QMG", "we"). A signed service agreement with your organization takes priority over these terms where they differ.

1. Booking and confirmation

Requests can be made by phone, text, email or through this website. An assignment is confirmed only when we send you a written confirmation with the interpreter's first name, date, time and location or link. Please give as much notice as possible; same-day requests are filled whenever an interpreter is available.

2. Rates, minimums and billable time

Rates are those in your quote or service agreement. On-site assignments have a two-hour minimum and remote (video/phone) assignments a one-hour minimum unless your quote states otherwise. After the minimum, time is billed in 15-minute increments from the scheduled start time (or the interpreter's arrival, if later) until the interpreter is released. Waiting time caused by delays on your side is billable. Assignments outside our standard area may include travel time or mileage, which we will always quote in advance.

3. Cancellations and no-shows

You may cancel at no charge with at least 24 hours' notice. Cancellations with less than 24 hours' notice, and appointments where the patient, client or other party does not appear, are billed at the minimum. If you are running late, call or text (307) 800-1995 and we will try to keep the interpreter available.

4. Translation

Translations are quoted per word or per document before work begins, with an agreed turnaround. Certified translations include a signed statement of accuracy from the translator. Please send clear, complete, legible documents; we translate what is written and do not change the content. Reasonable corrections of our own errors are free of charge.

5. Invoices and payment

We invoice after the service, or monthly for organizations with a service agreement. Payment is due within 30 days of the invoice date unless otherwise agreed. Please include the invoice number with your payment.

6. Professional standards

Our interpreters interpret everything said, accurately and completely, and remain neutral. They do not give advice, perform tasks outside interpreting (such as transporting patients, witnessing signatures as a party, or being left alone with a patient or client), or sight-translate long legal or medical documents without prior agreement.

7. Confidentiality

Everything our interpreters and translators hear or read in the course of an assignment is kept confidential. We sign confidentiality agreements and HIPAA Business Associate Agreements on request.

8. Limitation of liability

Our total liability for any claim related to a service is limited to the amount you paid for that service. We are not liable for delays or failures caused by events outside our reasonable control.

9. Governing law

These terms are governed by the laws of the State of Indiana. Questions? Email info@qmglanguageservices.com or call or text (307) 800-1995.